FAQ
Our Experts Answer
Product & Customization
What types of pool tables do you manufacture?
We produce American pool tables, English snooker tables,Russian snooker tables, Chinese-style tables, coin-operated commercial tables, convertible dining pool tables, and more.
Can I customize the size, color, or design of the pool table?
Yes. We offer full customization options including table size (6ft, 7ft, 8ft, 9ft,10ft, 12ft), wood finish, cloth color, frame style, and even materials like glass, iron, or acrylic. Just send us your idea or reference images.
Can I add my logo or brand to the pool table?
Absolutely. We can print or engrave logos on the table frame, cloth, or even on the ball sets, depending on your branding needs.
Do you provide matching accessories with the table?
Yes, each table comes with a full accessory kit by default (cues, balls, rack, chalk, etc.), and we can also supply premium accessories upon request.
Pricing & Ordering
How can I get a quote?
Simply contact us with your table style, size, materials, and any customization needs. We’ll reply with a detailed quotation within 24 hours.
What is your MOQ?
For standard models, we accept orders starting from 1 unit. For fully customized models, MOQ may vary based on complexity.
Can I order a sample before bulk order?
Yes. Sample orders are welcome. We can also deduct the sample cost from your future bulk order.
Manufacturing & Lead Time
How long does it take to manufacture a custom table?
Normally 15–30 working days depending on the complexity of the customization.
Can I visit your factory before ordering?
Yes, we warmly welcome factory visits. Or we can arrange a video tour upon request.
Shipping & Delivery
Do you ship internationally?
Yes, we export to over 60 countries. We can handle FOB, CIF, or door-to-door delivery depending on your region.
What packaging do you use? Is it export-safe?
All tables are packed with EPE foam, corner protection, strong cartons, and wooden crates to ensure safety during sea transport.
Can you help with customs clearance?
We can assist with export documentation and recommend forwarders familiar with your country’s requirements.
Payment & Warranty
What payment methods do you accept?
T/T is preferred. We accept 30% deposit + 70% balance before shipping. Other terms can be discussed for long-term partners.
Do you provide warranty?
Yes, we offer a 2-year warranty on structure and craftsmanship. Accessories have a 6-month replacement policy.
What if the table arrives damaged?
We have strict QC and reinforced packaging. If any damage occurs during transit, we’ll send replacement parts or offer repair solutions.
After-Sales & Support
Do you provide installation support?
We provide detailed installation manuals and videos. For bulk orders, on-site support may be arranged.
Partnership & Wholesale
Do you offer dealer or distributor prices?
Yes. We welcome global partners. Contact us for a dealer catalog and cooperation policy.
Can I sell under my own brand (OEM/ODM)?
Absolutely. We support OEM/ODM services and have experience working with many international brands.
